Refund & Return Policy

Last Updated: October 25, 2025

1. Our Products

AutoJetTrack sells DIGITAL TRACKING NUMBERS for UPS, FedEx, USPS, and DHL carriers. These products:

• Are digital content (not physical items)
• Are delivered instantly via email
• Cannot be "returned" once delivered
• Are immediately usable after delivery

2. No Right of Withdrawal

Legal Basis: Turkish Consumer Protection Law (Law No. 6502), Article 15, Paragraph (h):

"The right of withdrawal cannot be exercised in the following contracts: Delivery of digital content or digital services that are not provided on a physical medium."

Since tracking numbers are digital content delivered via email (not on physical media), STANDARD RETURNS AND REFUNDS ARE NOT AVAILABLE.

3. When Can I Get a Refund?

Although there is no right of withdrawal, you may be eligible for a refund or replacement in the following exceptional circumstances:

3.1 Valid Refund Reasons

3.2 Invalid Refund Reasons

4. How to Request a Refund

If you believe you qualify for a refund based on the valid reasons listed above:

Step 1: Contact Us Immediately

• Time Limit: Within 24 hours of purchase
• Email: support@autojettrack.com
• Subject Line: "Refund Request - Order #[Your Order Number]"

Step 2: Provide Details

Include in your email:

• Order number
• Purchase date and time
• Tracking number received (if any)
• Detailed explanation of the issue
• Screenshots or evidence (if applicable)

Step 3: Verification

Our support team will:

• Review your request within 24 hours
• Verify the tracking number status
• Check our system logs
• Determine if the issue qualifies for a refund

Step 4: Resolution

If approved, we will:

• Option A: Provide a replacement tracking number (preferred)
• Option B: Issue a full refund to your original payment method

5. Refund Processing Time

Refund Method	Processing Time
Credit/Debit Card	5-10 business days
Bank Transfer	3-5 business days
Account Credit	Instant

Note: Refund timing may vary depending on your bank's processing schedule.

6. Replacement Policy

If your tracking number is defective or doesn't work:

• Replacement: We will provide a new, working tracking number immediately
• No Additional Charge: Replacement is free
• Same Carrier: Replacement will be for the same carrier type
• Priority Support: Replacement requests are handled with highest priority

7. Dispute Resolution

If you are not satisfied with our refund decision:

7.1 Internal Review

• Request a review by our management team
• Email: disputes@autojettrack.com
• Response time: 48 hours

7.2 Consumer Arbitration

For unresolved disputes, you may apply to:

• Turkish Consumer Arbitration Committee (Tüketici Hakem Heyeti)
• Turkish Consumer Courts (Tüketici Mahkemeleri)

These institutions have jurisdiction according to monetary limits set by the Ministry of Trade.

8. Important Notes

9. Fraud Prevention

To prevent fraud and abuse:

• We may request additional verification for refund requests
• Excessive refund requests may result in account suspension
• False refund claims may result in legal action
• All refund requests are logged and monitored

10. Warranty

We guarantee that:

• All tracking numbers are valid and registered in carrier systems
• Tracking numbers are unused and available for use
• Delivery is instant (within 5 minutes)
• Support is available 24/7

11. Contact Information

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Quick Summary

Question	Answer
Can I return a tracking number?	No - Digital products are not returnable
What if the tracking number doesn't work?	Free replacement or full refund
How long to report issues?	Within 24 hours
Refund processing time?	5-10 business days
Can I change my mind after purchase?	No - No right of withdrawal